Privacy Policy

Last Updated: January 2025

1. Overview

Scale Using AI (“Scale Using AI,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, and safeguard your Personal Information when you visit our website at https://www.scaleusingai.com or use our AI-powered CRM and marketing automation platform (the “Platform”).

By accessing or using the Platform, you agree and consent to this Privacy Policy. If you do not agree, please do not use our services.

We reserve the right to update this Privacy Policy at any time. Your continued use of the Platform after any changes constitutes your acceptance of those changes, so we encourage you to review this Privacy Policy periodically.

2. The Types of Information We Collect

a. Personal Information

This refers to data that identifies you personally, including:

  • Name
  • Email address
  • Telephone number
  • Account credentials

b. Non-Personal Information

This refers to data that does not directly identify you, such as browsing activity, device details, and aggregate usage statistics.

3. How We Collect Information

a. Directly from You

  • When you register for an account or request support.
  • When you communicate with us via email or other methods.

b. Automatically Through the Platform

  • By using cookies, pixel tags, and similar technologies.
  • By tracking your interactions with the Platform to improve functionality and provide analytics.

c. From Third Parties

  • Business partners and service providers.
  • Advertising and marketing companies that help us understand user needs.

4. How We Use Your Information

  • Platform Functionality: To provide and personalize the Platform for your use.
  • Customer Support: To address technical issues and respond to inquiries.
  • Advertising and Marketing: To deliver personalized content and study the effectiveness of campaigns.
  • Business Operations: To ensure compliance with legal obligations and prevent fraud.

5. How We Share Your Information

  • Affiliates and Service Providers: To provide services, such as hosting, analytics, or customer support.
  • Advertising Partners: To deliver relevant ads and marketing content.
  • Legal Authorities: When required by law or to protect our legal rights.
  • With Your Consent: When you provide explicit consent for a specific purpose.

6. Your Privacy Choices

You may have the following rights depending on your location:

  • Access and correct your Personal Information.
  • Opt out of marketing communications.
  • Manage cookies via browser settings.

7. Retention of Personal Information

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and address disputes.

8. Protecting Your Information

We employ industry-standard security measures to safeguard your data. However, no system is completely secure. If you believe your data has been compromised, please contact us immediately.

9. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect information from children. If you believe we have collected such information, contact us for removal.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: